Technology is rapidly changing how we write, publish and maintain information. Authoring tools such as Microsoft Office, Dreamweaver, Flash Professional, Adobe InDesign (and many more), as well as flexible publishing platforms and content management systems have transformed how companies publish and maintain their user assistance.

Before beginning a writing project, you should consider authoring tools, outputs, and publishing platform. Other considerations include how many authors and reviewers you’ll have, what kind of access they require, as well as how you will maintain your materials. Considering these details in advance will help you determine the costs and return on investment.

Publishing clear and specific user assistance can:

  • Improve user satisfaction with your product or service
  • Increase sales
  • Reduce customer service contacts and costs

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