James Grafe is a retired Senior Learning Management System (LMS) administrator, and technical communicator with 30 years of experience in IT, business, HR, and Learning & Development organizations.
As both a contractor and an FTE, James has supported government, defense, law firms, manufacturing, and managed care organizations (MCOs).
He has proven expertise in LMS initiations, migrations, project initiation, planning, execution, testing, and reporting. He is skilled at building responsive internal, vendor, and partner relationships. Prior to taking on system administration and support roles, James created user assistance content as an Instructional System Designer (ISD) and eLearning Designer (eD).
● LMS Administration: Expert administrator, super user, and/or user of Moodle/Totara, SumTotal, LMS Checkout, Abara LMS, Blackboard, UL Compliance Wire, LearnShare, and SCORM Cloud LMSs.
● LMS Migrations: Successfully partnered with over 100 customer learning teams to smoothly migrate to new LMS platforms.
● LMS Enhancements & Defect Fixes: Develop and execute platform, upgrade, curriculum, course, class, and object test plans.
● Relationship Management: Establish, improve, and maintain professional relationships with senior directors, system administrators, learning teams, offshore partners, and vendors.
● Partner with business teams to develop and deploy targeted; documentation, ILT, vILT, and eLearning interventions.
● Help Desk Management: Manage internal, partner, and offshore level 1, 2, and 3 customer support.
● Tool & Platform Skills: Microsoft 365 Copilot, Windows 11, SharePoint, OneDrive, Teams, Articulate Storyline 360, Rise 360, Adobe Captivate, Camtasia, Adobe Creative Suite Master Collection CS6 (Audition, Illustrator, Photoshop), Snagit, Vimeo, TeamViewer, JumpCloud, Ubuntu Server, Cloudflare DNS, Cloudflare Zero Trust, VPNs, WordPress, Azure, Single Sign-On (SSO).