I have broad professional experience in information design, document preparation, eLearning, technical writing, editing, training, and quality improvement. Both as an employee and as a contractor, I develop; eLearning materials, training, end-user, and online documentation. Write reports, manuals, presentations, technical documentation, and white papers. Create and maintain web sites, online help systems, web site/application help systems, and online testing capabilities. I have managed migrations to and implementations of Learning Management System (LMS). Note: Only some of my experiences are summarized below.
Create Performance Support Deliverables
Design and create end-user documentation, training guides, and knowledge management collateral for multiple internal and external applications, systems, and processes. Develop, test, and publish online help, Intranet web sites, interactive Flash tutorials, Articulate Studio and Storyline eLearning courses, web site and web application user assistance.
Integrate and embed user assistance into user interfaces. Analyze documentation and user support needs (audience, purpose, and context) then design, create, edit, and maintain appropriate solutions. Coordinate the scope and timing of documentation to support new and updated functionality and systems. Outline, organize, write, edit, format, and publish original user-level documentation including context-sensitive online help, web site help, manuals, tutorials, presentations, bulletins, job aids, release notes, webinars, and newsletter articles.
Write task-oriented procedures. Create help topics, table of contents, indices, tables, image maps, style sheets, and graphics. Maintain documentation through the product lifecycle. Interview Subject Matter Experts (SMEs) in order to write meaningful descriptions and procedures. Suggest interface usability improvements and point out errors and inconsistencies.
Design, draft, test, and publish eLearning to the Learning Management System (LMS). Create eLearning components including custom notifications, courses, interactive Flash elements such as scenarios and quiz questions, assessments, and evaluations.
Publish, test, and maintain user assistance to Internet sites, Intranet sites, SharePoint sites, custom Learning Content Management Systems (LCMSs), and Learning Management Systems (LMSs). Create and moderate interactive web sites (SharePoint) for team collaboration. See Four User Assistance Publishing Platform Types
Create User Assistance for Applications
Write user assistance documentation for both in-house built systems and vended systems. Assist with the writing and editing of requirements and white papers. Provide Subject Matter Expertise to others who are creating online documentation. Independently resolve complex issues by designing a solution and following through to implementation. Establish product style. Coordinate layout, fonts, typefaces, graphic design, use of graphics, and screen shots. Coordinate with inside and outside partners, vendors, and print shops.
Platforms and Authoring Tools
- Microsoft Windows 7, 8.1, 10 Professional
- Microsoft Office 2016
- Adobe Creative Suite CS6 Master Collection (some of these tools)
- Articulate Storyline 2, 3
- Adobe Captivate 8, 9
- Techsmith Snagit 2018
- SumTotal, UL ComplianceWire, LearnShare, and Moodle/Totara Learning Management Systems (LMS)
- Ipswitch WS_FTP Pro 12
- Adobe Acrobat Pro
- Adobe Audition
- plus other desktop applications